[upme_private]Choosing the right property management company is a major decision for cabin owners in Gatlinburg, TN. A good company will make renting your cabin a lucrative and completely stress-free experience. A bad company, however, can completely tank your investment, all while taking up your time with needless headaches and aggravation.
As you research property management options in the area, we invite you to consider Stony Brook Cabins. Acquired by Pam and Ed Hill in 2004, Stony Brook has established itself as the most trusted vacation rental management company in the Smoky Mountains. Since the Hills took over the company, revenue has grown by over 310%! Read on to find out the top three things that make Stony Brook Cabins stand out from the rest.
1. We Are a Small Company
In contrast to companies that manage hundreds of cabins in the Gatlinburg area, Stony Brook currently manages around 50 properties. Our small size allows us to get intimately acquainted with all of the vacation rentals on our program. While the owners of larger companies often don’t take the time to even visit their new properties, Pam and Ed treat all of their cabins like they belong to them personally. We are always thinking about our clients’ vacation rentals and how we can make them more attractive to potential guests. Our attention to detail is unmatched in this market.
Of course, Stony Brook’s size also allows us to really get to know our cabin owners. There aren’t a million automated messages and bureaucratic hoops to jump through when you’re trying to get in touch with us. If you want to talk about your cabin, just give us a call and we’ll have a chat. It’s as easy as that!
2. We Still Practice the Lost Art of Customer Service
If you’ve been on the phone with your cable provider recently, you might think that the art of customer service is long dead. Believe it or not, this ancient tradition is still alive and well at Stony Brook Cabins! The vacation specialists on our team are some of the friendliest people you’ll ever meet. Whether a guest is calling for more information about a cabin or has a maintenance problem during their getaway, our staff brings old-fashioned Southern hospitality to every conversation.
Great customer service is one of the biggest factors that turns first-time guests into repeat guests. In many cases, satisfied vacationers will rent the same cabin from us year after year. Our topnotch customer service is also directly reflected in our online reviews and word-of-mouth buzz.
3. We Are a Family-Owned Business Not a Big Corporation
Here at Stony Brook Cabins, we don’t just consider our staff members part of the team, we consider them part of the family. We also like to think of our homeowners as part of our extended Stony Brook family! Pam and Ed love to form personal connections with our owners that transcend the typical business relationship. There is nothing we are more proud of than the wonderful friendships we have cultivated with our property owners over the years.
Unlike the faceless corporations that manage many of the cabins in the Gatlinburg area, Stony Brook is a family-owned business that puts people, not profits, first. Our top priority is taking care of our owners, guests, and employees. It is this welcoming, hands-on business model that has allowed our company to flourish in a way that we could only dream of when we started 14 years ago.
To learn more about adding your property to Stony Brook’s program, give us a call and ask for Pam. She can’t wait to hear from you![/upme_private]
