Ed and Pam Hill

4 Advantages of Working Directly with the Owner of a Property Management Company

[upme_private]To make renting your cabin easier and more profitable for you, it’s important to choose a property management company to help increase your bookings and take care of your cabin. There is definitely no shortage of property management companies in the Smoky Mountains; however, there is a big difference between the types of management companies you have to choose from. The key to selecting the right company is to find out which one is willing to go the extra mile and work as hard as they can to ensure your investment property is a success. That’s who we are and what we do at Stony Brook Cabins!

One thing that makes us a little bit different is that our owners are part of our day-to-day operations. When you sign your cabin on with Stony Brook, you’ll be working directly with the founders of the company, so you know you’re in good hands.  Ed and Pam are completely hands-on founders.  They are in the office every day greeting guests and talking to owners and running their property management company.  Hands on.

1. Better Customer Service

When you are working directly with the owner of the company, you’ll receive better customer service and so will your guests. When you have questions, your call will be directed to an owner.  You will have direct access to contact us with any questions or concerns.  Anytime!

With an owner who is involved with the day to day operations of the business, you can trust that the   difficult situations will be handled as professionally and as quickly as possible. We are local.  We live here.  We want to be available at your convenience.

2. Takes Stress Off Cabin Owners

Those late night or weekend phone calls by disgruntled guests are just a fact of life in the rental business.   Our goal is resolution within two hours.  Either we fix it or we find a solution the guest is happy with.  It may mean moving them from your cabin until we can get the repair done.  Or getting one of our trusted contractors out right away to solve the problem.  Customer Service is job One at Stony Brook.  It is critical for building and keeping a strong repeat guest list.  This is what we wall want.  

As owners, we want to give extra attention to each of the rentals listed on our program. We treat each rental as if it is our own, so you will know your property is well taken care of.   We regularly inspect all of our cabins and keep a close eye out for maintenance issues before they become a problem.  Preemptively we strive to maintain our cabins in excellent condition with everything in working order.  Guest satisfaction.  Owner happiness.

3. Stronger Relationship With Company

When owners choose to list their property with us, we establish a strong relationship right away. We value our relationship with our owners and we want to make it easy for you to get in touch with us at any time.  We consider this a partnership.  We work hand in hand together to achieve success.

4. Your Success is Our Success

Another benefit of working directly with our owners is that you will always know that your success is our success. We rely on reservations just as much as you do, so you can rest easy knowing we are working hard for you and your cabin. We know it’s important to stay competitive in the Smoky Mountain cabin rental market and we invest in your cabin with our marketing dollars – to ensure the most reservations for your rental.   If you are not making money – we are not making money!

Are you interested in learning more about all the benefits of working directly with the owners of a property management company? Feel free to give us a call today to discuss how we can help make your cabin investment a success. Ask to talk to Pam, one of our owners, and she will be in touch to get you more information.[/upme_private]